1,800+ Platform Estate Guides

MemorialiseLegacy Contact

Facebook has the best memorial process of any social platform. Set up a Legacy Contact now — it takes 5 minutes.

Instagram

MemorialiseNo Legacy Contact

Go to Settings → Account → Download Data to save all photos, videos, and profile info.

X (Twitter)

X does NOT memorialise accounts. If not deactivated, X may eventually delete your account due to inactivity.

Cancel OnlyNo Memorial

Memorialise AvailableCancel Premium

Go to Settings → Data Privacy → Get a copy of your data. Export connections, posts, and profile info.

TikTok

Go to Settings → Privacy → Download Your Data to export all videos and profile data.

Cancel OnlyNo Memorial

YouTube

Memorialise via GoogleRevenue = Estate Asset

YouTube is part of Google. Set up Inactive Account Manager to control what happens to your channel.

Snapchat

Cancel OnlyContent Ephemeral

Go to Settings → My Data → Download My Data to save your Memories, stories, and profile data.

Discord

Cancel OnlyServer Ownership

If you own Discord servers, transfer ownership now. Discord cannot transfer server ownership after you pass.

Legacy Contact AvailableData Export

Record your Reddit username so family can reference the account.

Cancel OnlyNo Memorial

Gmail / Google

Email & Cloud

Google has the best digital legacy tools available. Inactive Account Manager lets you pre-authorise family access or deletion.

Apple / iCloud

Record account email and payment method.

Cancel Only

Apple TV+

Cancel via AppleApple One Bundle

Determine if Apple TV+ is standalone or part of an Apple One bundle (which also includes Music, Arcade, iCloud+).

Amazon Prime Video

Part of PrimeCancel Amazon Prime

Determine if Prime Video is standalone or part of full Amazon Prime membership.

Audible

Cancel SubscriptionPurchases Licensed

Record how many Audible credits remain. Use them before cancelling if possible.

Apple Music / YouTube Music / Tidal

Cancel OnlyPlaylists Lost

Note which music streaming service(s) you subscribe to and the account email.

Amazon

Gift Card Balance = AssetCancel Prime

Your Kindle library, Audible books, and digital purchases are licensed — they cannot be transferred. Physical gift card balances are estate assets.

eBay

Seller Balance = AssetActive Listings

Check your eBay managed payments balance. Any outstanding funds are estate assets.

Etsy

Shop Revenue = AssetFulfill or Refund Orders

Check Etsy Payments balance. Outstanding funds are estate assets.

Poshmark / Depop / Mercari

Seller BalanceActive Listings

Document which resale platforms you sell on and your username/email for each.

Walmart / Walmart+

Cancel Walmart+Gift Card Balance

Note any Walmart gift card or e-gift card balances.

Target / Target Circle

Note any Target gift card balances. These are estate assets.

Gift CardsRedCard

Costco

Membership RefundableShop Cards

Record your membership number and type (Gold Star, Executive). Membership is refundable.

Best Buy / Totaltech

Cancel TotaltechGift Cards

Note any Best Buy gift card balances.

Airlines (Delta, United, American, Southwest)

Miles = Estate AssetTransfer Policies Vary

Airline miles policies vary widely. Some transfer free, some charge fees, some forfeit miles. Act quickly.

Hotels (Marriott, Hilton, IHG, Hyatt)

Points TransferablePolicy Varies

Document every hotel loyalty program: hotel chain, member number, and points balance.

Uber / Lyft

Cancel AccountCheck Uber Cash

Record which services you use (Uber, Lyft, or both) and the phone/email linked.

DoorDash / Instacart / Grubhub

Cancel MembershipGift Card Balance

Document which delivery services you subscribe to: DashPass, Instacart+, Grubhub+, etc.

Domain Names (GoDaddy, Namecheap, Cloudflare)

Estate AssetExpiration Risk

Domains expire on a specific date. If not renewed, they become publicly available and can be registered by anyone.

Shopify

Business AssetRevenue Continues

If you have an active Shopify store, orders may continue coming in. Your executor needs access immediately to fulfill or refund.

GitHub

Transfer ReposPublic Repos Persist

Transfer important private repositories to a trusted collaborator or organisation. Go to Repo Settings → Transfer.

Steam

Non-TransferableWallet Balance

Steam's Terms of Service state that accounts and game libraries are non-transferable. Wallet balance may be claimable as estate asset.

Xbox / PlayStation / Nintendo

Non-TransferableCancel Subscriptions

Document all gaming accounts: Xbox Gamertag, PSN ID, Nintendo Account, along with email addresses.

Electric / Gas Utility

Transfer or CloseDeposit Refundable

Note your electric and gas company names, account numbers, and monthly billing amounts.

Internet / Cable / TV

Return EquipmentCancel or Transfer

Return rented equipment (modem, router, cable boxes) promptly to avoid equipment charges that can be $100-300+.

Cell Phone

Keep Number if NeededDevice Payment Plans

Do NOT cancel the phone line immediately — the number may be needed to receive 2FA codes for other accounts. Keep it active for 30-60 days.

Life Insurance

File Claim ASAPBypasses Probate

Life insurance pays directly to the named beneficiary and bypasses probate entirely. File the claim as soon as possible.

HOA (Homeowners Association)

Dues ContinueTransfer with Property

Note your HOA name, management company, account number, and monthly/quarterly dues amount.

Mortgage

Continue PaymentsEstate Debt

Continue making mortgage payments to avoid foreclosure. Federal law (Garn-St Germain Act) allows family members to assume the mortgage.

Home Warranty

May Be TransferableCheck Contract

Note the warranty company, contract number, expiration date, and what is covered.

MyChart / Patient Portals

Medical RecordsHIPAA Protected

Document all doctors, hospitals, and patient portal accounts.

Health Insurance

Notify PromptlyDependent Coverage

Dependents on your health plan lose coverage when the primary holder dies. They have a 60-day special enrollment period to find new coverage.

Medicare

Notify SSAPart D/Supplement

Note your Medicare number, Part A/B/C/D enrollment status, and any Medigap/supplement plan.

Pharmacy (CVS, Walgreens, Express Scripts)

Cancel PrescriptionsDispose Medications

Document which pharmacies you use and list all active prescriptions, especially auto-refills.

23andMe / Ancestry

Data DeletionDNA Data Privacy

Decide whether you want your DNA data preserved for family research or permanently deleted for privacy.

Social Security

Report Death FirstSurvivor Benefits

Social Security must be notified of death immediately. Benefits paid after death must be returned. Survivor benefits may be available.

IRS / Tax Returns

Final Return RequiredEstate Tax Possible

A final individual tax return must be filed for the year of death. Estates over $13.61M may owe federal estate tax.

Veterans Affairs (VA)

Burial BenefitsSurvivor Benefits

Veterans are entitled to burial benefits, a headstone or marker, a burial flag, and Presidential Memorial Certificate — all at no cost.

Passport / Driver's License / State IDs

Cancel to Prevent FraudReturn Passport

Cancel government IDs promptly to prevent identity theft. A deceased person's identity is a target for fraudsters.

Starbucks Rewards

Gift Card BalanceStars Expire

Note any Starbucks card balance loaded in the app or on physical cards.

Meal Kits (HelloFresh, Blue Apron, etc.)

Cancel SubscriptionWeekly Billing

Document which meal kit services you subscribe to and the account email.

Adobe Creative Cloud

Tumblr

Submit deletion request with death cert at tumblr.com/support.

Simple deletion

Threads

Threads is linked to Instagram. When Instagram is memorialized or deleted, Threads follows.

Via Instagram

Nextdoor

Submit account removal request at help.nextdoor.com with death certificate.

Simple process

Auto-deletes after inactivityNo estate process

Telegram accounts auto-delete after 6-12 months of inactivity (user-configurable). There is no way to request access to messages.

Download chat history firstAccount deletion

Open WhatsApp on the deceased phone, Settings > Chats > Export Chat for important conversations.

Signal

No recovery possibleEnd-to-end encrypted

Signal is fully end-to-end encrypted with no server-side copies. Messages exist only on the device. If the phone is locked, messages are permanently inaccessible.

Peacock

Peacock auto-renews monthly. Cancel online or call NBC Universal support.

Cancel immediately

Paramount+

Cancel — check billing source

Paramount+ may be billed directly, through Apple, Amazon, or bundled with Walmart+. Check credit card statements.

Crunchyroll

Cancel the subscription to stop charges. Contact support with death cert if no account access.

FuboTV

FuboTV costs $79.99+/mo. Cancel at fubo.tv/account or contact support. Request prorated refund with death cert.

Cancel — expensive

Sling TV

Sling TV is month-to-month, no contract. Cancel online or by phone.

Wayfair

Check for unfulfilled orders at wayfair.com/orders. Cancel and request refunds.

Cancel pending orders

Home Depot

Pro accounts: act quicklyCredit card: cancel

Call the number on the card. Outstanding balance is estate debt.

Lowe's

Call Synchrony at 1-866-834-3205. Outstanding balance is estate debt.

Credit card: cancel

Nordstrom

Cancel Nordy ClubNotes balance

Nordy Club Notes have real value. Check balance and redeem or request transfer.

Nike

Nike membership is free but collects data. Cancel at nike.com/account. Use any gift card balance first.

Cancel membership

Slack

Cancel Pro subscriptionTransfer workspace ownership

If the deceased owned a Slack workspace, transfer primary ownership to another admin before closing the account.

Notion

Cancel subscriptionExport data first

Settings > Workspace > Export all workspace content as Markdown or HTML.

Zoom

If the deceased had Zoom Pro with cloud recordings, download them at zoom.us/recording before cancellation.

Cancel Pro subscription

QuickBooks

Critical for business estatesExport data urgently

QuickBooks contains critical business financial records. Export all reports, transactions, and tax documents before any account changes.

Square

Claim pending depositsBusiness critical

Square holds payment processing funds. Contact Square support immediately to claim pending deposits for the estate.

Salesforce

Cancel — expensiveExport CRM data

Salesforce contains customer relationships, deals, and contacts critical to business continuity. Export before closure.

HubSpot

Cancel subscriptionExport contacts

HubSpot stores customer data, email lists, and marketing automation. Export everything before cancellation.

Canva

Cancel Pro subscriptionDownload designs

Canva stores all designs in the cloud. Download important designs as PNG/PDF before cancellation.

Figma

Cancel subscriptionTransfer projects

If the deceased had Figma projects for clients or a business, transfer ownership before closing.

Airbnb

Cancel reservationsHost payouts: claim

Cancel any upcoming stays to receive refunds. Contact Airbnb at 1-855-424-7262.

VRBO

Cancel bookingsHost payouts

Cancel stays for refunds. Call 1-877-202-4291.

Booking.com

Call 1-888-850-3958. Refund depends on each property cancellation policy — many are non-refundable.

Cancel reservations

Expedia

Cancel bookingsExpedia Rewards

Call 1-800-397-3342. Bundle packages may have different refund rules than individual bookings.

Hertz / Enterprise / Avis

Return active rentalsLoyalty points

Rental charges continue daily until returned. Contact the rental company to arrange return — they can sometimes pick up.

AAA

Cancel membership and request prorated refund. Check if the deceased had AAA insurance policies (auto, home) — these are separate.

Cancel — prorated refund

Epic Games / Fortnite

V-Bucks not refundableCancel subscriptions

Cancel at epicgames.com/account. V-Bucks and purchased skins cannot be refunded or transferred.

Roblox

Cancel PremiumRobux not refundable

Cancel at roblox.com/account. Robux (virtual currency) cannot be refunded.

EA / Origin

Cancel at ea.com/account or call 1-866-543-5435.

Cancel EA Play

Blizzard / Battle.net

Cancel WoW subscriptionBalance claimable

Cancel at account.blizzard.com. WoW ($14.99/mo), Game Pass, etc.

GoodRx

Cancel at goodrx.com/account. Free GoodRx coupon usage does not require cancellation.

Cancel Gold membership

Teladoc / MDLive

Teladoc visit records may be needed for estate medical history. Request copies.

Cancel membership

One Medical

Cancel — $199/yrNow part of Amazon

One Medical medical records should be transferred to surviving family members doctor if relevant.

Express Scripts

Cancel prescriptionsRefund pending orders

Call 1-800-282-2881. Auto-refills will continue billing and shipping until cancelled.

Chipotle Rewards

Points convert to free food. Use before closing the account.

Rewards expire

McDonald's App

Points and any mobile order gift card balance should be used before account closure.

Points expire

Panera Bread

Cancel at panerabread.com/account. Use any rewards before closure.

Cancel Sip Club

Planet Fitness

Cancel — in person onlyAnnual fee risk

Planet Fitness requires in-person or certified mail cancellation. Call the home club first — with a death certificate they may process by phone.

Equinox / SoulCycle

Cancel — expensiveContract may apply

Call 1-888-606-4648 or email concierge@equinox.com. With death cert, ETF is waived.

ClassPass

ClassPass credits are non-refundable and lost at cancellation. Use them or lose them.

Cancel — credits lost

Orangetheory Fitness

Each OTF studio handles cancellations independently. Call the home studio with death cert.

Cancel — contact studio

GEICO

Cancel or transferRefund available

Report death. Either cancel policy for prorated refund or transfer to surviving vehicle owner.

Progressive

Report death. Cancel for refund or transfer to surviving insured.

Cancel or transfer

State Farm

Contact agent directlyMultiple policies likely

State Farm operates through local agents who have personal relationships. Call the agent first — they handle everything.

Allstate

Report death through agent or central number. Handle all policy types together.

Contact agent

Liberty Mutual

Report death. Cancel for refund or transfer policies to surviving family.

Cancel or transfer

USAA Banking

Military familiesBest estate process

USAA has the best estate process of any financial institution. Available 24/7. One call covers banking, insurance, and investments.

Navy Federal Credit Union

Military/DODSimple process

Report death. Navy Federal handles all account types through one team.

First Republic Bank

First Republic was acquired by JPMorgan Chase. Call Chase Estate Services at 1-888-997-7641.

Now part of JPMorgan

Marcus by Goldman Sachs

Crypto

Same process as Ledger. Find the physical device and the seed phrase backup.

Seed phrase critical

BritBox

Cancel subscription. May be billed through Apple or Amazon — check billing source.

MGM+

Check if billed directly or through Amazon Prime Video Channels.

Philo

Philo is a live TV streaming service. Cancel online or contact support.

Cancel — live TV

Curiosity Stream

Curiosity Stream is cheap but still auto-renews.

STARZ

Cancel subscriptionDownload files first

Dropbox Business files are deleted at account closure. Download everything.

Mailchimp

Cancel — can be expensiveExport contacts first

Mailchimp holds email lists that may be business assets. Export before any changes.

Stripe (Business)

Claim pending payoutsBusiness critical

Stripe holds payment processing funds with 2-7 day rolling payouts. Contact Stripe support to claim pending payouts for the estate.

Shopify Plus

Cancel — expensiveStore critical

Shopify Plus costs $2,000+/mo. Pause to reduce costs while settling.

GoDaddy

Check domain expiry datesDomains can be lost

Expired domains are released and can be bought by anyone. Renew anything expiring within 90 days.

Namecheap

Domain registrarCheck expiry dates

Same urgency as GoDaddy — domains expire and are lost.

Squarespace

Cancel subscriptionWebsite may be important

If the website is for a business, it may need to remain active during estate settlement. Consider transferring ownership.

WordPress.com

Cancel premium planExport content first

WordPress.com allows full content export. Go to Tools > Export to download all posts, pages, and media.

GOG.com

DRM-free gamesNo subscription

GOG games are DRM-free and can be downloaded and kept forever. Download any desired games before closure.

Twitch

Cancel Turbo subscriptionStreamer payouts

Cancel at twitch.tv/subscriptions or through Amazon account.

Nintendo eShop

eShop balance: claimGames: licensed

Any prepaid eShop funds can be claimed with death cert. Call 1-800-255-3700.

Starlink

Cancel — expensiveEquipment returnable

Cancel at starlink.com/account. Starlink is expensive. Equipment may be returnable within 30 days for refund.

Google Fiber

Cancel or transfer service. Equipment must be returned to avoid charges.

Cancel or transfer

Propane / Heating Oil Delivery

Cancel auto-deliveryTank ownership

Call the propane/oil company to stop scheduled deliveries. Unneeded deliveries are expensive and create billing obligations.

Municipal Water / Sewer

Transfer — do not cancel if occupied

Call the municipal water authority. Transfer the account — do not cancel if anyone is living in the property.

Home Security (Ring/SimpliSafe/Vivint)

Keep active during settlementCancel contracts

Home security should remain active during estate settlement to protect the property.

ZocDoc

Cancel any scheduled doctor appointments through ZocDoc.

Cancel account

Hims / Hers

Cancel subscriptionsAuto-ship medications

These services auto-ship medications monthly. Cancel at forhims.com/account or forhers.com/account to stop shipments and charges.

Ro / Roman / Rory

Cancel auto-ship medications at ro.co/account.

Cancel subscriptions

Dunkin'

Cancel to stop chargesRewards: claim first

Redeem accumulated DD Perks points and use any Dunkin gift card balance before closing.

DD Perks rewards

Chick-fil-A One

Barclays issues JetBlue, Wyndham, AA, Uber, and other co-brand cards. Redeem points/miles before cancelling — they are forfeited at closure.

Apple Card

Cancel — via AppleDaily Cash: claim

Apple Card Daily Cash accumulates in the Apple Cash wallet. Transfer to a bank account before cancelling.

Affirm / Afterpay / Klarna

Active installments continueEstate debt

Check credit card/bank statements for Affirm, Afterpay, Klarna, Zip, Sezzle charges. These continue billing even after death.

PayPal Credit / PayPal Pay Later

Separate from PayPal balanceSynchrony-issued

PayPal Credit is issued by Synchrony Bank — NOT PayPal. It is a separate credit line. Contact Synchrony directly for estate settlement.

Marcus Personal Loans

Loan obligation continues

Personal loans are unsecured debts of the estate. Contact Marcus to report death and discuss settlement options.

LendingClub / Prosper / Upstart

Personal loans through LendingClub, Prosper, or Upstart are estate debts. Report death and request estate settlement process.

Loan obligation

Federal Student Loans

Discharged at deathContact servicer

Federal student loans (Direct, FFEL, Perkins) are fully discharged upon the borrower death. Contact the loan servicer with death certificate. The estate does NOT owe the balance.

Private Mortgage Insurance (PMI)

Some mortgages include mortgage life insurance that pays off the balance at death. This is separate from regular PMI. Check the original mortgage documents.

May pay off mortgage

BeReal

BeReal has a simple account deletion process. Contact support with death cert.

Simple deletion

Mastodon / Fediverse

Mastodon is decentralized. Contact the admin of the specific server (instance) the account is on. Each instance has its own policies.

Contact instance admin

Medium

Cancel Medium membershipWriting preserved

Cancel at medium.com/me/settings. Request prorated refund with death cert.

Substack (Writer)

Chewy Autoship delivers pet food/meds on a schedule. Cancel at chewy.com/account/autoship or call. Chewy is famous for sending flowers when a pet passes — they handle human bereavement with the same care.

Cancel autoshipFamous for bereavement

Membership: prorated refundCredit card: cancel

Call 1-888-746-7726. Sam's Club offers prorated membership refunds.

Adobe Stock

Separate from CCCredits: use first

Adobe Stock credits do not carry over and are lost at cancellation. Use them to download images before cancelling.

Google Workspace (Business)

Business email may stopTransfer admin

If the deceased was the Google Workspace admin for a business, email for all employees runs through this account. Transfer Super Admin rights to another person BEFORE any account changes.

Amazon Web Services (AWS)

Monthly charges continueWebsites may depend on it

AWS may host websites, applications, databases, or storage critical to a business. Do NOT shut down without understanding what depends on it.

Wix

Cancel premium planWebsite may be important

Wix may host a business website. Determine if it needs to remain active before cancelling.

Constant Contact

Cancel — can be expensiveExport contacts first

Export email lists before cancellation — they may be business assets.

LinkedIn Sales Navigator / Recruiter

Very expensive — cancel ASAP

LinkedIn Sales Navigator ($99.99/mo) and Recruiter ($170+/mo) are premium business tools. Cancel at linkedin.com/mypreferences/settings.

Asana / Monday.com / Trello

Cancel paid plansTransfer projects

If used for business, transfer workspace ownership before closing the account.

TurboTax / Intuit Account

Access prior tax returnsCancel subscriptions

TurboTax stores prior year returns in the Intuit account. Download these — the estate may need them for filing the final return.

Delta SkyMiles

Cancel at grubhub.com/account. Use any promo credits before closure.

Cancel Grubhub+

Blue Apron

Cancel — weekly charges

Wine Clubs / Beer Subscriptions

No memorialization processPrivate repos at risk

Builders & Developers

GitHub has no formal memorialization process. Private repos become permanently inaccessible without account credentials. Add a trusted contact as org owner for any organizations you manage.

Vercel

Builders & Developers

Add a trusted person to your Vercel team with Admin role. This ensures deployments continue.

Ongoing chargesDomains at risk

Netlify

Some AI platforms delete all generated content when the account is closed. Download images, conversations, and files BEFORE cancelling.

Ongoing chargesDownload content first

Custom GPTs & OpenAI Assets

May have revenueCancel API keys

Log into ChatGPT and check GPT Builder. If any custom GPTs are monetized through the GPT Store, check the pending revenue balance.

AI-Generated Content — What You Own

Current US copyright law does not protect purely AI-generated content. However, AI content used in a business has real commercial value regardless of copyright status.

AI Automations & Workflows

Business-criticalExport before closing

Business automations in Make.com, Zapier, n8n, Activepieces, or Pipedream are business assets. Document what each does and what it connects.

.ai Domain Names

Appreciating assetExpensive renewal

.ai domains are valuable and appreciating rapidly. Document each one with its registrar (Namecheap, GoDaddy, Porkbun) and expiry date.

Prompt Libraries & AI IP

Intellectual propertyDocument locations

Custom prompt libraries may be stored in Notion, Obsidian, GitHub, or PromptBase. Document where they are and their estimated commercial value.

HSA Accounts (Health Savings)

HIGH — different from FSASpouse gets best treatment

If the surviving spouse is named as beneficiary, the HSA transfers tax-free and becomes your own HSA — this is extremely favorable tax treatment. Do NOT withdraw as a lump sum.

Utilities Transfer

Transfer — do not cancelKeep running during estate

Do NOT cancel utilities during estate settlement. The property needs to remain habitable for showings, maintenance, and estate work. Transfer the name — do not disconnect.

Publishing an Obituary

HIGH — do within first weekSubstitutes for death cert at some institutions

An online obituary URL can substitute for a death certificate at many banks and credit card companies. Chase, Citi, and others accept online obituaries to begin the estate process. Publish online ASAP.

Surviving Children Benefits

HIGH if children under 18Social Security + health insurance

Minor children of a deceased parent are entitled to survivor benefits — up to 75% of the deceased parent's benefit amount per child. Apply at ssa.gov or call 1-800-772-1213. Bring birth certificates and death certificate.

Amazon Alexa / Echo

Smart Home & IoT

Cancel Alexa Guard, Amazon Music Unlimited, and any other subscriptions tied to Alexa services.

Cancel subscriptionsTransfer or reset devices

Google Home / Nest

Nanoleaf

Smart Home & IoT

The Nanoleaf app controls light panels, scenes, and schedules. Transfer the account or reset panels.

Document for familyTransfer device

Cancel through the Doctor on Demand app or website under account settings to stop recurring charges.

Cancel through the Brightside app or contact support to stop recurring mental health subscription charges.

Noom

Cancel through Settings > Subscription in the Noom app. Noom auto-renews so cancel promptly to avoid charges.

WeightWatchers / WW

Cancel online at ww.com under account settings, or call 1-800-651-6000 to cancel by phone.

Calibrate

Contact support@joincalibrate.com to cancel the metabolic health program and stop recurring charges.

Hims / Hers

Cancel through the app or website under Manage Subscription. Cancel before the next billing date to avoid charges.

Ro Health

Cancel through ro.co account settings or contact support@ro.co to stop recurring treatment charges.

Roman / Ro

Contact Alto Pharmacy to cancel all upcoming deliveries and auto-refills.

Ro Pharmacy

Cancel all subscription medication shipments through ro.co account settings or by emailing support.

CVS Health / ExtraCare

Cancel CarePass membership at cvs.com or call 1-888-607-4287 to stop the $5/month charge.

Walgreens / myWalgreens

Check and redeem any myWalgreens Cash rewards balance before closing the account.

Rite Aid

Check and redeem any wellness+ rewards points or BonusCash balance before closing the account.

Optum Rx

Call 1-855-427-4682 to cancel all mail-order pharmacy prescriptions and stop auto-refill shipments.

Express Scripts

Points non-transferableCompanion Pass ends

Southwest Rapid Rewards points are non-transferable, but they can be used to book travel before the account is closed.

Alaska Airlines Mileage Plan

Miles transferableContact Mileage Plan

Contact Alaska Airlines Mileage Plan Customer Care with a death certificate to transfer miles.

JetBlue TrueBlue

Points transferableContact TrueBlue

Contact JetBlue TrueBlue Customer Service with a death certificate to transfer points.

Air France / KLM Flying Blue

Miles transferableContact Flying Blue

Contact Air France / KLM Flying Blue Customer Service with a death certificate to initiate miles transfer.

British Airways Executive Club

Avios transferableContact Executive Club

Contact British Airways Executive Club with a death certificate to transfer Avios to a beneficiary.

Lufthansa Miles & More

Miles transferableContact Miles & More

Contact Lufthansa Miles & More Service Center with a death certificate to initiate miles transfer.

Marriott Bonvoy

Points transferableStatus non-transferable

Visit marriott.com and contact Estate/Bereavement support with a death certificate to transfer points.

Hilton Honors

Points transferableContact Hilton Honors

Contact Hilton Honors Customer Service with a death certificate to transfer points to a beneficiary.

Hyatt World of Hyatt

Points transferableContact World of Hyatt

Contact World of Hyatt Customer Service with a death certificate to transfer points.

IHG One Rewards

Points transferableContact IHG One Rewards

Contact IHG One Rewards Customer Service with a death certificate to transfer points.

Wyndham Rewards

Points transferableContact Wyndham Rewards

Contact Wyndham Rewards Customer Service with a death certificate to transfer points.

Choice Privileges

Points transferableContact Choice Privileges

Contact Choice Privileges Customer Service with a death certificate to transfer points.

Expedia / One Key

Claim or use pointsCancel account

Use any remaining One Key points for travel bookings before closing the account.

Hotels.com Rewards

Use reward nights firstCancel account

Book any earned reward nights before cancelling the account — they are lost once the account is closed.

Booking.com Genius

Genius status non-transferableCancel account

Booking.com Genius loyalty status cannot be transferred. Check for any upcoming bookings that need cancellation.

Airbnb (Guest)

Claim Airbnb CreditsCancel account

Check for any remaining Airbnb Credits or gift card balances and use them before closing the account.

Vrbo (Guest)

Cancel accountCheck upcoming bookings

Cancel any upcoming Vrbo reservations and request refunds where applicable.

Enterprise Plus

Points availableContact Enterprise Plus

Verify there are no active rental agreements that need to be returned or settled.

Hertz Gold Plus Rewards

Use or transfer pointsContact Hertz Gold

Verify there are no active rental agreements that need to be returned or settled.

Avis Preferred

Use or claim pointsContact Avis Preferred

Verify there are no active rental agreements that need to be returned or settled.

National Emerald Club

Points transferableContact Emerald Club

Verify there are no active rental agreements that need to be returned or settled.

Budget Fastbreak

Check for any upcoming cruise bookings that need to be cancelled or transferred.

Latitudes Rewards pointsCheck upcoming cruises

AAA Travel

Claim prepaid travel refundsCheck bookings in progress

Check for any AAA travel bookings in progress that need to be cancelled or adjusted.

Marcus by Goldman Sachs

High-yield savingsEstate claim required

Call Marcus customer service to initiate the estate claim process. You will need a death certificate and letters testamentary or letters of administration.

Discover Bank

International transfersResolve pending transfers

Western Union Digital

Resolve pending transfersClose account

Check for any pending money transfers. Cancel uncollected transfers to get refunds back to the funding source.

PayPal (Detailed)

Estate claim processPayPal Credit is debt

Contact PayPal estate services to claim the account balance and any PayPal Savings balance. Provide death certificate and letters testamentary.

Venmo (Detailed)

Balance estate claimCredit card separate

Contact Venmo (owned by PayPal) to claim the account balance. Provide death certificate and estate documentation.

Cash App (Detailed)

Account balance claimEstate claim required

Contact Cash App (Block/Square) support to claim the account balance. Provide death certificate and estate documentation.

Bitcoin in Cash App

Zelle (Detailed)

Contact Current support to initiate the estate claim. Provide a death certificate and letters testamentary.

Chime (Detailed)

Contact Chime support to initiate the estate claim for Spending (checking) and Savings accounts. Provide a death certificate and estate documentation.

Resolve SpotMe overdraft

Acorns (Detailed)

Investment account claimCancel round-ups

Email estate@acorns.com to initiate the estate claim for all Acorns accounts (Invest, Later, Checking). Provide a death certificate and letters testamentary.

Stash

Investment account claimCancel subscription

Contact Stash support to initiate the estate claim for investment and banking accounts. Provide a death certificate and estate documentation.

M1 Finance

Wealth management claimFinancial aggregator

If Empower manages investments, contact their advisory team to initiate the estate claim. Provide a death certificate and letters testamentary.

Mint (Shutdown)

Shut down Jan 2024Export data if saved

Mint shut down in January 2024 and migrated users to Credit Karma. There is no active account to close.

YNAB

Cancel subscriptionExport data first

Export the YNAB budget data before cancelling. The budget contains a comprehensive view of all financial accounts and obligations — valuable for estate settlement.

Monarch Money

Cancel subscriptionExport data first

Export all financial data from Monarch Money before cancelling. The dashboard shows all linked accounts and can help identify assets and debts for the estate.

Salesforce

Export CRM dataCancel subscription

Export all CRM contacts, deals, and reports. Document a business continuity or succession plan for CRM data.

HubSpot

Export CRM and marketing dataCancel subscription

Export all contacts, deals, email lists, and marketing campaign data from HubSpot before closing the account.

Pipedrive

Export CRM dataCancel subscription

Export all deals, contacts, and pipeline data from Pipedrive before closing the account.

Monday.com

Export project dataCancel subscription

Export boards, dashboards, and project data from Monday.com. Use the export feature on each board to download as Excel/CSV.

Asana

Export project dataCancel subscription

Export all projects and tasks from Asana as CSV files before closing the account.

Trello (Atlassian)

Export boardsCancel premium

Export each board as JSON through the board menu. Download any important attachments separately.

ClickUp

Export workspace dataCancel subscription

Export all spaces, tasks, and ClickUp Docs from the workspace settings. Download attachments separately.

Linear

Export issue dataCancel subscription

Export all issues, projects, and cycles from Linear via CSV export or the API.

Notion

Export content before closingMay contain valuable IP

Export the entire workspace as Markdown or HTML from Settings > Workspace. This includes pages, databases, and embedded files.

Airtable

Export bases before closingCancel subscription

Export each base's tables as CSV files. Download any attachments stored in Airtable separately.

Coda

Export documentsCancel subscription

Export all docs from Coda as PDF or Markdown. Note any Packs (integrations) that connect to other services.

Figma

Client files may be IPTransfer files if applicable

Review Figma files for client work that should be transferred. Duplicate or transfer ownership of files to the appropriate clients or team members.

Sketch

Download cloud filesCancel subscription

Download any Sketch files stored in Sketch Cloud before cancelling. Local .sketch files on disk are safe.

Adobe Creative Cloud

Notify all employees immediately about the change. Payroll and benefits through Rippling must continue or transfer.

Notify employees

Deel

Cancel all Divvy/BILL corporate cards to prevent unauthorized charges. Freeze cards for all cardholders.

Cancel corporate cardsResolve outstanding balance

Shopify (Detailed)

Major business assetDo NOT cancel — get valuation

A Shopify store is a business asset that may be worth significant money. Do NOT cancel immediately. Get a valuation and consider selling on Acquire.com or Flippa. Customers need notification.

YouTube Studio (Creator)

Ongoing ad revenueClaim AdSense balance

Contact Google to claim any unpaid AdSense balance. You will need a death certificate and proof of estate authority.

Google AdSense

Cancel the Pro or Pro Unlimited subscription if no longer needed. Note: downgrading to free may limit upload hours and remove tracks.

Cancel Pro subscription

Patreon

Merch by Amazon designs continue earning royalties with no monthly fee. The account is invite-only and valuable.

Ongoing merch royalties

Printify

Australian retirement fund

European IBAN Accounts

European bank accountFBAR filing may be required

Laws and processes vary significantly by country. Consult an international estate attorney.

Wise (International)

Multi-currency accountFBAR filing may be required

Laws and processes vary significantly by country. Consult an international estate attorney.

OFX

International money transfer

Laws and processes vary significantly by country. Consult an international estate attorney.

Airalo eSIM

Laws and processes vary significantly by country. Consult an international estate attorney.

Claim survivor benefits

iDEAL (Netherlands)

Laws and processes vary significantly by country. Consult an international estate attorney.

Dutch payment system

SEPA Direct Debits

Use McDonald's Rewards points in the app for free menu items before closing the account.

Use pointsRedeem rewards

Subway MyWay

Use remaining MyWay Rewards tokens for free subs, sides, or cookies before closing the account.

Use tokensRedeem rewards

Dunkin' Rewards

Use pointsClaim DD card balance

Use remaining points for free beverages or food items in the Dunkin' app before closing.

Domino's Piece of the Pie

Use pointsRedeem free pizza

Use remaining Piece of the Pie Rewards points (60 points = free medium pizza) before closing.

Pizza Hut Rewards

Cancel membershipUse credits

Cancel the Shipt membership to stop recurring charges. Check whether it is monthly or annual and when renewal is due.

Amazon Fresh

Part of Amazon PrimeCancel Prime to stop

Amazon Fresh is included with Amazon Prime. Cancelling Prime removes Fresh access. See the Amazon account guide for full Prime cancellation.

Walmart+

Cancel subscriptionUse benefits first

Cancel the Walmart+ membership to stop recurring charges. Go to Account > Walmart+ in the app or website.

Kroger Plus Card

Use fuel pointsRedeem rewards

Redeem accumulated fuel points at Kroger or Shell stations before they expire at the end of the month.

Safeway / Albertsons for U

Acquired by UberCancel account

Use remaining for U rewards points for grocery discounts or fuel savings before account closure.

Use pointsRedeem rewards

Whole Foods (Amazon)

Drizly was acquired by Uber. Cancel the Drizly account and check if any balance transferred to Uber.

Goldbelly

Cancel subscriptionsSpecialty food gifts

Cancel any Goldbelly recurring food subscriptions or gift plans to stop future shipments and charges.

Walmart

Cancel Walmart+Claim gift card balance

Cancel the Walmart+ membership to stop recurring charges. Log into the account or call 1-800-925-6278.

Target

Cancel RedCardUse Circle rewards

Redeem any available Target Circle rewards and earnings before they expire. Check for gift card balances as well.

Costco

Cancel membership (refundable)Claim cashback rewards

Cancel the Costco membership at any membership counter. Costco refunds the prorated membership fee.

Sam's Club

Use Nordy Club pointsCancel Nordstrom Card

Redeem accumulated Nordy Club points as Nordstrom Notes before closing the account. Points expire after 12 months of inactivity.

Macy's

Claim Star RewardsCancel credit card

Redeem any accumulated Macy's Star Money rewards before cancelling the account.

Kohl's

Kohl's Cash expires quickly

Kohl's Cash has a very short expiration window. Use any outstanding Kohl's Cash and rewards points immediately.

JCPenney

Use rewardsCancel credit card

Redeem any accumulated JCPenney rewards points or certificates before closing the account.

TJX (TJ Maxx/Marshalls)

Redeem any Patagonia Worn Wear trade-in credits before closing the account.

Use Worn Wear creditsClose account

Nike

Redeem any accumulated Bath & Body Works rewards and free product offers before closing the account.

Use My BBW RewardsClose account

Victoria's Secret / PINK

Use VS Collective rewardsClose account

Redeem any accumulated Victoria's Secret Collective rewards before closing the account.

Chewy

Claim balanceClose active listings

Transfer any Depop seller balance to the linked payment method (PayPal or Stripe). This money belongs to the estate.

Life360

Cancel the Net Nanny subscription to stop auto-renewal. The software continues until the current period ends.

Cancel subscriptionRemove from devices

FamiSafe

Cancel subscriptionRemove from devices

Cancel the FamiSafe subscription through Wondershare to stop recurring charges.

Google Family Chromebook

Transfer supervisionChild account access

Add another parent as a supervisor for the child's Google account so Chromebook controls continue.

Nintendo Parental Controls

Transfer parental PINDocument restrictions

Write down the parental controls PIN for the Nintendo Switch so another parent can manage restrictions.

Xbox Family Settings

Transfer family organizerMicrosoft account controls

In Microsoft Family Safety, transfer the family organizer role to another adult so they can manage child accounts.

PlayStation Family Management

Transfer family managerPS Plus subscription

PlayStation family manager controls child accounts. Transfer this role to another adult in the household.

Amazon Kids+

Disney Junior content is included in the Disney+ subscription. Cancel Disney+ separately if needed.

Part of Disney+Cancel Disney+ if needed

Noggin (Nick Jr.)

Cancel subscriptionPreschool content

Cancel the Noggin subscription to stop recurring charges for the Nick Jr. streaming and learning app.

YouTube Kids

Google estate processCheck YouTube Premium

YouTube Kids profiles are managed through the parent's Google account. Handle via Google estate process.

Minecraft Education

Notify institutionSchool-managed license

Minecraft Education licenses are managed by the school or institution. Notify them to release the license.

Scratch (MIT)

Free platformDownload projects

Scratch is completely free. No subscription or billing action required.

Code.org

Free platformNo action needed

Code.org is completely free. No subscription or billing action required.

Toca Boca

Cancel subscriptionsIn-app purchases

Cancel any Toca Boca World+ or bundle subscriptions through the App Store or Google Play.

Headspace (Kids)

Part of Headspace subscriptionCancel if applicable

Headspace Kids content is included in the main Headspace subscription. Cancel the Headspace subscription to stop charges.

LegalZoom

Download all documentsCancel subscription

Download copies of your will, trust, and any other documents created through LegalZoom before cancelling.

Trust & Will

Download will/trustCancel subscription

Download all estate planning documents — will, trust, and guardianship documents — from your Trust & Will account.

FreeWill

Download willFree service

Download the completed will from FreeWill. Ensure it has been properly signed and witnessed.

Gentreo

Cancel subscriptionDownload documents

Download will, power of attorney, healthcare proxy, and any other documents stored in your Gentreo account.

Rocket Lawyer

Cancel membershipDownload documents

Download every document created through Rocket Lawyer — contracts, wills, agreements — before cancelling membership.

LawDepot

Cancel subscriptionDownload documents

Download all legal documents created through LawDepot before cancelling your account.

Tomorrow (Estate Planning)

Cancel subscriptionDownload documents

Download will, trust, and guardianship documents from the Tomorrow app before cancelling.

Cake (End of Life)

Share preferences with familyEnd-of-life planning

Ensure family members have access to the preferences and wishes documented on Cake — funeral, burial, and care preferences.

Lantern

Cancel if subscribedGrief support platform

Cancel any active Lantern subscription to stop recurring charges for the grief support platform.

Empathy

Often provided by life insurerGrief support

Empathy is often provided free through a life insurance company. Check if access was included with a policy.

Notarize

Download willOnline estate planning

Download the completed will and any other estate planning documents from Willing.

USAA Estate Services

For military familiesContact 1-800-531-8722

Contact USAA at 1-800-531-8722 to initiate the estate process for all USAA accounts — banking, insurance, and investments.

Fidelity Estate Services

Check for any active pledges that have not yet been charged. Cancel pledges before the campaign ends if possible.

Pledges may not refundCheck active pledges

Kickstarter (Creator)

Notify backersFulfill or refund obligations

Post an update to all backers informing them of the situation. This is a creator obligation under Kickstarter terms.

Indiegogo (Backer)

Check refund policyPending contributions

Review the refund policy for each backed campaign. Some campaigns offer refunds while others do not.

Indiegogo (Creator)

Cancel automatic tithing — this is often set up through bank bill pay rather than the church directly.

Cancel automatic tithingOften via bank bill pay

CoCatalyst

Cancel the premium subscription to stop recurring charges for ad-free forecasts.

Cancel subscriptionMountain weather

Ski Passes (General)

Death refund may be availableCheck Ikon/Epic pass terms

Both Ikon and Epic passes offer prorated refunds upon death. Contact the pass provider with a death certificate.

Ikon Pass

Prorated refund availableContact with death certificate

Contact Ikon Pass with a death certificate to request a prorated refund for the unused portion of the season.

Epic Pass

Death refund availableContact with death certificate

Contact Vail Resorts with a death certificate to request a refund for the Epic Pass.

National Park Annual Pass

Cancel the Strava subscription to stop recurring charges for premium features.

Cancel subscriptionExport activity data

MapMyRun

Cancel MVP subscriptionUnder Armour platform

Cancel the MapMyRun MVP (premium) subscription to stop recurring charges.

Nike Run Club

Cancel the Lululemon Studio Mirror membership to stop recurring charges.

Cancel subscriptionSell mirror

Bowflex / JRNY

Cancel JRNY subscriptionSell equipment

Cancel the Bowflex JRNY subscription to stop recurring charges for adaptive training content.

Planet Fitness

Cancel with death certificateVisit home club to cancel

Bring the death certificate to the home club location to cancel the membership. Planet Fitness typically requires in-person cancellation.

Equinox

Cancel the membership by visiting the home club with a death certificate, or send a certified cancellation letter.

Cancel membershipVisit or send letter

Massage Envy

Cancel membershipUnused sessions may be refundable

Cancel the monthly membership at the home location. Provide a death certificate to waive any remaining contract obligation.

ClassPass

Cancel subscriptionUse credits first

ClassPass credits do not carry over after cancellation. Use them or transfer to a family member before cancelling.

VA Benefits

Notify VA immediatelyBenefits may transfer to dependents

Contact the VA at 1-800-827-1000 to report the death. Disability compensation, education (GI Bill), and home loan benefits may transfer to surviving dependents.

File claim immediately — up to $500k

File a claim with the Office of Servicemembers' Group Life Insurance at 1-800-419-1473. Coverage is up to $500,000. File within 1 year of death.

VGLI (Veterans' Group Life Insurance)

File claim promptlyPost-service coverage

Contact the Office of Servicemembers' Group Life Insurance at 1-800-419-1473 to file a death claim for VGLI coverage.

FSGLI (Family SGLI)

Spousal coverage claimUp to $100k for spouse

If the insured spouse has died, file a claim for Family SGLI spousal coverage at 1-800-419-1473.

Military OneSource

Free survivor assistanceCounseling available

Call Military OneSource at 1-800-342-9647 for free survivor assistance including financial counseling, legal help, and grief support.

myPay (DFAS)

Final pay / estate claimRetirement SBP important

Contact DFAS at 1-888-332-7411 to file a claim for final pay, unpaid allowances, and any arrears owed to the estate.

Survivor Benefit Plan (SBP)

Cancel exchange credit cardCheck for credit insurance

Call 1-877-891-7827 to cancel the Military Star Card and report the death. The estate is responsible for any outstanding balance.

Base Exchange (AAFES/NEX/MCX)

Contact the Military Order of the Purple Heart to cancel membership and stop dues.

Cancel membershipPurple Heart recipient

Gold Star Families

Support resource — not an accountFree peer support

Gold Star Families is a support resource, not an account to close. Contact them for peer support, community connection, and advocacy for surviving military families.

🎓

University Email Account

Deactivated 30–180 days after deathForward important emails first

University email accounts are typically deactivated 30–180 days after death. Forward any important emails to a personal account before closure.

Canvas LMS

Download courseworkInstitution-managed

Download completed coursework, assignments, and any graded submissions before the university account is deactivated.

Blackboard Learn

Download courseworkInstitution-managed

Download all coursework, assignments, and grades from Blackboard before the institution deactivates the account.

Moodle

Institution-specific setupDownload coursework

Moodle is institution-specific. Download all coursework, files, and grades before the account is deactivated by the institution.

Google Workspace for Education

Cancel any individual ProQuest subscription to stop recurring charges.

Cancel individual subscriptionDownload saved research

LinkedIn Learning

Cancel Premium subscriptionDownload certificates

Cancel the LinkedIn Premium subscription (which includes LinkedIn Learning) to stop recurring charges.

Coursera

Cancel Coursera PlusDownload certificates

Cancel Coursera Plus or any individual course subscriptions to stop recurring charges.

edX

Download verified certificatesCancel subscription

Cancel any active edX subscription or program enrollment to stop recurring charges.

Udacity

Cancel NanodegreeDownload certificates

Cancel any active Nanodegree program enrollment to stop monthly charges.

Pluralsight

Cancel subscriptionDownload skill assessments

Cancel the Pluralsight Standard or Premium subscription to stop recurring charges.

LinkedIn (Alumni Network)

Memorialize or removeNote alumni memberships

Request memorialization of the LinkedIn profile or request removal. LinkedIn requires proof of death to process either request.

🎓

University Alumni Association

Cancel membership and duesNotify alumni office

Contact the university alumni association to cancel membership and stop any recurring dues or donation payments.

📜

ACM / IEEE Membership

Review upcoming bookings. Automated guest messaging may still be running — disable automations or manage bookings manually.

Active bookings need managementAutomated messaging active

Lodgify

Active bookings need attentionDirect booking website

Review and handle all active vacation rental bookings. Cancel future reservations with refunds if property will no longer be available.

🏦

Cancel or transferMaintain curb appeal

If selling the property, maintain landscaping for curb appeal. If property is vacant long-term, cancel or reduce service.

Pest Control Services

Cancel or transferAnnual contract may have ETF

Contact Terminix (1-866-569-4035), Orkin (1-800-675-4652), or your provider with a death certificate to cancel or transfer.

🛡️

Other Home Security (Cove / Abode / Kangaroo)

Cancel monitoringTransfer equipment

Cancel the professional monitoring subscription for Cove, Abode, or Kangaroo to stop recurring charges.

Fundrise

Illiquid investment — estate claimLong redemption timeline

Contact Fundrise with a death certificate and letters testamentary to initiate an estate claim for the investment balance.

RealtyMogul

Estate claim requiredIlliquid investment

Contact RealtyMogul with a death certificate and letters testamentary to initiate the estate claim process.

OpenAI / ChatGPT

Cancel API keys immediatelyExport conversations

OpenAI API keys can run up significant charges if left active. Cancel all API keys at platform.openai.com immediately.

Claude / Anthropic

Cancel API keysCancel subscription

Cancel the Claude Pro or Team subscription to stop recurring charges.

Google Gemini

Cancel via Google OneCancel AI Studio keys

Gemini Advanced is billed through Google One. Cancel the Google One subscription to stop charges.

Microsoft Copilot

Cancel Copilot ProNotify IT for 365 Copilot

Cancel the personal Copilot Pro subscription through Microsoft account billing.

Perplexity Pro

Cancel the subscription to stop recurring charges.

Download music libraryCommercial use rights

Udio Music

Download musicCancel subscription

Cancel the subscription to stop recurring charges.

Descript

Samsung Galaxy Store

Cancel all subscriptions purchased through the Samsung Galaxy Store.

Cancel subscriptions

Microsoft Store

Cancel Microsoft 365, Xbox Game Pass, and any other Microsoft Store subscriptions to stop recurring charges.

Cancel M365 + Game Pass

Check and claim any remaining gift card balance on Apple, Google, or Microsoft platforms before closing the account.

Claim balance

Experian

CRITICAL — notify immediatelyPrevent identity theft

Notify Experian immediately to place a Deceased Indicator on the credit file. Identity theft targeting deceased persons is extremely common. Call 1-888-397-3742.

Equifax

CRITICAL — notify immediately

Contact Equifax at 1-888-836-6351 to report the death and request a Deceased Indicator on the credit file.

TransUnion

CRITICAL — notify immediately

Contact TransUnion at 1-800-916-8800 to report the death and request a Deceased Indicator on the credit file.

myFICO

Cancel the myFICO credit monitoring subscription to stop recurring charges.

Credit Karma

Cancel accountClaim Money balance

Close the Credit Karma account to prevent continued access to personal financial data.

Aura Identity Protection

Cancel the Aura identity protection subscription to stop recurring charges. Identity monitoring will end.

LifeLock / Norton Identity

Cancel the LifeLock/Norton identity protection subscription. Contact 1-800-543-3562 to cancel.

IdentityForce

Cancel the IdentityForce identity protection subscription to stop recurring charges.

Identity Guard

Cancel the dark web monitoring subscription to stop recurring charges.

Cancel monitoring

🚨

Deceased Identity Theft Prevention

CRITICAL — first 72 hoursReport to all 3 bureaus

Identity theft targeting deceased persons is extremely common. Within 72 hours: notify all 3 credit bureaus, contact Social Security, consider credit freeze, monitor for new applications, report suspicious activity at reportfraud.ftc.gov.

Epic Games Store

Library non-transferableClaim any balance

Check for any remaining Epic Games Store balance or unused gift cards and claim or spend the funds before closing.

GOG.com

DRM-free games downloadableMore transferable than others

GOG games are DRM-free — download offline installers for any games you want to preserve. These work without an account.

EA App

Cancel EA PlayLibrary non-transferable

Cancel the EA Play or EA Play Pro subscription to stop recurring charges immediately.

Ubisoft Connect

Cancel Ubisoft+Library non-transferable

Cancel the Ubisoft+ subscription to stop recurring monthly charges for the game library access.

Battle.net

Cancel WoW subscriptionClaim Battle.net Balance

Cancel any active World of Warcraft subscription and other recurring Blizzard subscriptions immediately.

Rockstar Social Club

GTA Online accountIn-game purchases

GTA Online characters, in-game currency, and purchased items are tied to the Rockstar account and non-transferable.

2K Games

NBA 2K Virtual CurrencyNon-refundable purchases

NBA 2K Virtual Currency (VC) is purchased with real money. Check the remaining balance — it is non-refundable.

Bethesda.net

Cancel Fallout 1stAccount merged with Xbox

Cancel Fallout 76 Fallout 1st subscription to stop recurring charges for the premium membership.

Xbox Game Pass

Cancel Game PassClaim gift card balance

Cancel Game Pass Core, Standard, or Ultimate subscription to stop recurring charges.

PlayStation Plus

Cancel PS PlusClaim PSN wallet

Cancel PS Plus Essential, Extra, or Premium subscription to stop recurring charges.

Nintendo Switch Online

Cancel Switch OnlineClaim eShop balance

Cancel the Nintendo Switch Online or Switch Online + Expansion Pack subscription to stop recurring charges.

Steam

Steam Wallet: claimGame library non-transferable

Check for remaining Steam Wallet funds. The balance cannot be refunded but can be spent before closing the account.

Steam Community Market

Items may have real value

CS2, TF2, and Dota 2 items can have significant real-world value — some skins are worth hundreds or thousands of dollars. Check the inventory carefully.

Roblox

Robux is real moneyCreator earnings: claim

Check the Robux balance (purchased with real money) and cancel any Roblox Premium subscription.

Fortnite

V-Bucks non-refundableCancel Fortnite Crew

Cancel the Fortnite Crew monthly subscription to stop recurring charges for the battle pass and cosmetics.

Call of Duty

itch.io games are DRM-free. Download offline copies of any purchased games you want to preserve.

Indie game purchasesCreator payouts

GeForce NOW

Cancel subscriptionCloud gaming service

Cancel the GeForce NOW Priority or Ultimate subscription to stop recurring charges for cloud gaming.

Xbox Cloud Gaming

Part of Game Pass UltimateCancel via Game Pass

Xbox Cloud Gaming is part of Game Pass Ultimate. Cancel the subscription to stop recurring charges.

Shadow Cloud PC

Cancel cloud PC subscriptionDownload files first

Download any important files, saves, or documents stored on the Shadow cloud PC before cancelling — data is deleted after cancellation.

Discord Nitro

Cancel Nitro subscriptionCancel server boosting

Cancel Discord Nitro or Nitro Basic subscription to stop recurring monthly or annual charges.

Twitch

Cancel channel subscriptionsClaim Bits balance

Cancel all active Twitch channel subscriptions and Twitch Turbo to stop recurring charges.

Meta Quest VR

Each Noun NFT can be worth significant ETH. Ensure the Ethereum wallet holding the Noun is secured and family has access.

Very high value per NounDAO treasury participation

Verizon Mobile

Keep for 2FA — do NOT cancel

Do NOT cancel this phone number immediately. Keep active for 2-3 months. Two-factor authentication codes will be sent to it as you access accounts. Canceling early locks families out of accounts requiring SMS verification.

AT&T Mobile

Popular with seniorsKeep for 2FA

Keep for 2FA

T-Mobile

Google Fi

Tied to Google accountKeep for 2FA

Google Voice

Used for 2FA — do NOT delete

OpenPhone

Business phone — may be critical

RingCentral

Business phone system — notify team

Twilio

Phone numbers cost monthlyCancel if not business critical

Xfinity Internet

Transfer internet service — do not cancel. Internet is needed to access all other accounts during estate settlement.

Spectrum Internet

Transfer internet service — do not cancel. Internet is needed to access all other accounts during estate settlement.

Cox Internet

Transfer internet service — do not cancel. Internet is needed to access all other accounts during estate settlement.

Verizon Fios

Transfer internet service — do not cancel. Internet is needed to access all other accounts during estate settlement.

AT&T Fiber

Transfer internet service — do not cancel. Internet is needed to access all other accounts during estate settlement.

Starlink

Equipment has resale valueTransfer or sell dish

Transfer internet service — do not cancel. Internet is needed to access all other accounts during estate settlement.

Phone Number Used for 2FA

CRITICAL — do not cancel 2-3 months

This phone number receives two-factor authentication codes for the deceased accounts. Do NOT cancel for at least 2-3 months while you access their accounts.

Workday

Contact the deceased's employer HR department first — they coordinate most of these benefits and can provide contact information for each plan administrator.

CRITICALRetirement

Principal Financial

Contact the deceased's employer HR department first — they coordinate most of these benefits and can provide contact information for each plan administrator.

CRITICAL401(k)

Transamerica

Contact the deceased's employer HR department first — they coordinate most of these benefits and can provide contact information for each plan administrator.

CRITICALRetirement

MassMutual

Contact the deceased's employer HR department first — they coordinate most of these benefits and can provide contact information for each plan administrator.

CRITICALLife Insurance

Carta

Contact the deceased's employer HR department first — they coordinate most of these benefits and can provide contact information for each plan administrator.

CRITICALEquity

CRITICALMedicare Advantage

Call Humana at 1-800-448-6262 to report the death. If this is an employer-sponsored plan, ask about COBRA continuation within 60 days. For Medicare Advantage, notify both Humana and Medicare.

Oscar Health

Contact Oscar Health through hioscar.com/contact to report the death and ask about COBRA continuation coverage for surviving dependents. The 60-day election deadline is strict.

CRITICALCOBRA deadline

TRICARE

Do NOT cancel TRICARE immediately — surviving spouse and dependents may be eligible to retain coverage. Contact TRICARE before making any changes.

CRITICALMilitary

Delta Dental

Contact your state-specific Delta Dental plan (phone number on your dental insurance card) to report the death and begin the cancellation process.

HIGHCancel dental plan

VSP Vision

Call VSP at 1-800-877-7195 to report the death and begin cancelling the vision insurance plan.

HIGHCancel vision plan

MyChart by Epic

Log in to whoop.com and cancel the monthly or annual membership to stop recurring charges. Check for any early cancellation fees if on an annual commitment.

MEDIUMCancel membership

HIGH — School meal paymentsBalance to claim

Stop any automatic payment replenishment to prevent further charges.

Naviance

Reach out to the league or program directly. They manage all registrations through LeagueApps.

MEDIUM — Youth sports leaguesCancel registrations

Outschool

MEDIUM — Online classesCancel subscription

Federal student loans are discharged (forgiven) at death. Submit a certified death certificate to the servicer.

CRITICAL — Federal student loan servicerLoans discharged at death

FAFSA / Federal Student Aid

HIGH — Federal aid portalReport death to FSA

Log in to studentaid.gov to see a complete list of all federal student loans. This is the authoritative source for federal loan information, regardless of which servicer handles payments.

Ticketmaster

Unused ticketsCredit balance

Log into the account and review all upcoming events. Resell tickets through the Ticketmaster resale marketplace or transfer them to a family member.

Live Nation

Event creditsCancel subscription

Cancel Live Nation+ or any Concert Pass subscription to stop recurring billing. Go to Account Settings > Subscriptions.

StubHub

Active listingsBalance to claim

If there are active listings, remove them immediately. Failing to deliver sold tickets can result in penalties and charges to the payment method on file.

Rewards creditsActive listings

Gametime

Open the Gametime app and check for any account credits from refunds or promotions.

CreditsUpcoming events

TickPick

CreditsUpcoming shows

🎵

Concert Subscription

Log into the LTK creator dashboard and check pending commissions. LTK commissions can take 60–90 days to finalize.

Creator commerceHIGH

ShopMy

Creator commerceMEDIUM

Check the Channel Analytics > Revenue page for pending payouts. Twitch pays 15 days after the end of each month when balance exceeds $100.

Streamer revenueHIGH

💰

Ad Platform Account

Active spend riskCRITICAL

Log into the platform and pause every active campaign to stop new ad spend immediately.

📊

Analytics Property

Add a trusted team member as admin or owner to preserve access.

Data at riskHIGH

🤝

Affiliate Account

Outstanding commissionsHIGH

🤝

VCA Animal Hospitals

Pets need immediate care — this is a top priority. Make sure someone is caring for the pets and has access to feeding schedules, medications, and vet contacts.

MEDIUMVet records

Petco Vital Care

Pets need immediate care — this is a top priority. Make sure someone is caring for the pets and has access to feeding schedules, medications, and vet contacts.

MEDIUMMembership

PetSmart Treats

Pets need immediate care — this is a top priority. Make sure someone is caring for the pets and has access to feeding schedules, medications, and vet contacts.

HIGHPet insurance

Embrace Pet Insurance

Pets need immediate care — this is a top priority. Make sure someone is caring for the pets and has access to feeding schedules, medications, and vet contacts.

HIGHPet insurance

The Farmer's Dog

Pets need immediate care — this is a top priority. Make sure someone is caring for the pets and has access to feeding schedules, medications, and vet contacts.

HIGHFood subscription

Ollie

Thumbtack

Angi

If subscribed to Angi Key or any premium membership, cancel to stop recurring charges.

HomeAdvisor

HomeAdvisor (now part of Angi) may have open project requests. Log in and cancel any active requests.

Handy

Contact the service provider to cancel recurring appointments. Check for contracts with early termination fees — often waived with a death certificate.

MEDIUMHome service

New York Times

Digital subscriptionMay include print

Washington Post

Digital subscriptionCancel online

Wall Street Journal

Digital subscriptionMay include print

Digital subscriptionCancel online

The New Yorker

Digital subscriptionCondé Nast brand

Log in at newyorker.com → Account → Manage Subscription → Cancel. May require calling Condé Nast customer service at 1-800-825-2510.

Apple News+

Apple subscriptionMay be in Family Sharing

On an Apple device: Settings → [Name] → Subscriptions → Apple News+ → Cancel Subscription. Or manage at appleid.apple.com.

The Athletic

Sports subscriptionNYT owned

Log in at theathletic.com → Account Settings → Subscription → Cancel. If subscribed through the NYT bundle, manage at nytimes.com instead.

Medium

MembershipMay have published content

Substack

Paid subscriptionsMay have own newsletter

Log in at substack.com → Settings → Paid subscriptions. Cancel each paid newsletter individually. Check for multiple active subscriptions.

Politico Pro

Premium subscriptionHigh cost

Politico has free content and Politico Pro ($8,000+/yr). Check whether this is a personal subscription or employer-provided. If employer-provided, no action needed on the personal side.

The Information

Premium tech newsHigh cost

Business Insider

Digital subscriptionCancel online

MembershipNonprofit

National Geographic

Digital subscriptionDisney owned

Log in at nationalgeographic.com → Account → Manage Subscription → Cancel. Digital access may also be included in a Disney+ bundle.

Wired

Digital subscriptionCondé Nast brand

Log in at wired.com → Account → Manage Subscription → Cancel. May require calling Condé Nast customer service at 1-800-769-4733.

Condé Nast Bundle

This is the key to all other accounts. Without the master password or emergency access, the family may be permanently locked out of everything.

CriticalPassword Manager

iCloud Keychain

This is the key to all other accounts. Without the master password or emergency access, the family may be permanently locked out of everything.

CriticalPassword Manager

Authy

Without the phone that has the authenticator app, you may be locked out of every account that uses 2FA. Keep the deceased's phone active and charged.

Critical2FA App

Google Authenticator

Log into Bitdefender Central and cancel the subscription auto-renewal.

Medium PriorityAntivirus

Apple Legacy Contact

Critical — Set Up NowApple

Apple Legacy Contact is the ONLY easy way to access an Apple account after death. Without it, a court order is required. Set this up today — it takes 2 minutes.

Apple Recovery Contact

Recovery Contact helps recover a locked account while alive. Legacy Contact provides access after death. Both should be set up.

High PriorityApple

Pilot Bookkeeping

CRITICALProfessional Service

DO NOT cancel — Pilot handles professional bookkeeping and may manage tax filing and CFO services for the business. Contact them directly before making any changes.

Decimal

DO NOT cancel — Decimal manages bookkeeping records that are needed for tax filings. Export all data and consult the business accountant before making changes.

HIGHBookkeeping Service

Stripe

CRITICALPayment Processing

Stripe may have a substantial payout balance and active subscription customers generating recurring revenue. DO NOT cancel — this may be the business's primary revenue source. Transfer account ownership first.

Square

DO NOT cancel — Square may process all in-person sales, have an active Square Loan, and run payroll for employees. Shutting down Square could halt the entire business operation.

CRITICALPOS + Payments

PayPal Business

CRITICALPayment Processing

DO NOT cancel — PayPal Business may hold a significant balance, have an active Working Capital loan, and process recurring customer payments. Closing the account forfeits funds.

Shopify Payments

Shopify stores are valuable assets — they sell for 2-4x annual profit. DO NOT shut down. Get a valuation at acquire.com before making any decisions.

CRITICALE-commerce Store

WooCommerce

CRITICALSelf-Hosted Store

DO NOT let hosting or domain expire — WooCommerce is self-hosted, meaning the store disappears if hosting payments stop. The store, its data, and its domain are business assets.

Clover POS

DO NOT cancel — Clover POS is likely processing all in-store sales. The business may have a multi-year processing contract with early termination fees. Employees may depend on it for clock-in and scheduling.

CRITICALPoint of Sale

Toast POS

DO NOT cancel — Toast runs the entire restaurant operation including orders, payments, employee scheduling, and possibly payroll. Employees depend on this system for their livelihoods.

CRITICALRestaurant POS

Lightspeed POS

CRITICALRetail/Restaurant POS

DO NOT cancel — Lightspeed manages inventory, sales, and possibly an integrated e-commerce store. The business may have an annual or multi-year contract with termination fees.

Venmo for Business

DO NOT close the account — Venmo Business may hold a balance and has transaction history needed for tax reporting (1099-K). Transfer funds and export records before making changes.

HIGHBusiness Payments

Cash App for Business

DO NOT close — Cash App for Business may hold a cash balance and/or Bitcoin. Transfer all funds and export transaction records before making any changes.

HIGHBusiness Payments

Authorize.net

CRITICALHR + Payroll + IT

URGENT — Rippling may manage payroll, benefits, IT devices, and app access for all employees. It is a single point of control for the entire workforce. Get admin access transferred immediately.

Amazon Seller Central

CRITICALMajor Business Asset

Amazon seller accounts are major business assets. DO NOT deactivate listings. FBA inventory may be worth thousands. Get a professional valuation before any action.

eBay Seller Business

DO NOT close the account — eBay seller accounts with good feedback ratings are valuable. Active auctions and Buy It Now listings are generating revenue. Check for pending payouts.

HIGHE-commerce

Etsy Seller Business

DO NOT delete — email subscriber lists are significant business assets worth $1-3 per subscriber. A list of 10,000 subscribers could be worth $10,000-$30,000. Transfer account ownership rather than canceling.

CRITICALBusiness Asset

🛒

E-commerce Store

CriticalSubscriber List Asset

Your Mailchimp subscriber list is a significant business asset. Do NOT delete the account — export and preserve the list. Scheduled campaigns may still be sending.

Intuit Credit Karma

Medium PriorityCredit Monitoring

If Credit Karma was used for tax filing (Credit Karma Tax, now Cash App Taxes), download all prior year returns and tax documents before closing the account.

Amazon Vendor Central

Vendor Central is an invitation-only wholesale account. Amazon purchases inventory directly from you. Open purchase orders, chargebacks, and payment terms require immediate attention.

CriticalWholesale Vendor

Amazon Handmade

High PriorityArtisan Seller

Log into Seller Central and check for pending Handmade orders. Customers expect handcrafted items — unfulfilled orders result in negative reviews and A-to-Z claims.

Amazon Merch on Demand

High PriorityOngoing Royalties

Merch royalties continue generating income after death. Do NOT close until final payments received.

Amazon KDP

High PriorityBook Royalties Continue

Log into kdp.amazon.com and list all published books — title, ASIN, format (Kindle, paperback, hardcover), and monthly royalties for each.

Amazon ACX

High PriorityAudiobook Royalties

Log into acx.com and list all published audiobooks, their narrators, and royalty share agreements (exclusive vs. non-exclusive distribution).

Walmart Seller

CriticalActive Marketplace

Walmart Marketplace has strict seller performance metrics. Unfulfilled orders will result in account suspension and potential penalties. Address pending orders immediately.

Target Plus

Target Plus is an invitation-only marketplace. This account is extremely valuable and difficult to obtain. Do NOT close it without consulting an e-commerce broker or attorney.

CriticalInvitation-Only

Home Depot Marketplace

High PriorityMarketplace Seller

Wayfair Supplier

High PrioritySupplier Account

Log into Partner Home and review all open orders and pending shipments. Wayfair has strict delivery timelines.

Chewy Marketplace

High PriorityPet Products

Log in and handle all pending orders. Chewy customers often have autoship subscriptions that will continue generating orders.

Newegg Marketplace

High PriorityElectronics Seller

Log into the Newegg seller portal and handle all pending orders. Tech buyers expect fast shipping.

High PrioritySneaker Resale

Log in and check for pending sales that need to be shipped. GOAT has shipping deadlines — failure to ship results in penalties and account suspension.

Poshmark Seller

High PriorityFashion Resale

Check for pending sales. Poshmark provides prepaid shipping labels — items just need to be packaged and dropped off at USPS.

Depop Seller

High PriorityFashion/Vintage

Mercari Seller

High PriorityGeneral Marketplace

Check for orders awaiting shipment. Mercari has shipping deadlines and buyers can cancel if items are not shipped promptly.

High PriorityOngoing Royalties

Log in and review all items across Envato marketplaces (ThemeForest, CodeCanyon, GraphicRiver, etc.). Note total sales and monthly earnings.

Gumroad

High PriorityOngoing Sales

Log in and review all products for sale. Check for active memberships that are billing customers monthly — these need to be paused or managed.

Lemon Squeezy

High PriorityDigital Sales

Payhip

High PriorityDigital Sales

Log in and check for active products, courses, and membership subscriptions. Memberships bill customers on a recurring basis.

Sellfy

High PriorityDigital Sales

Review any pending physical product orders that need fulfillment. Digital product orders are fulfilled automatically.

Podia

High PriorityCourses/Digital Products

Log in and review all courses, digital products, and active memberships. Students have paid for access and expect continued availability.

Teachable

High PriorityStudents Have Paid

Kajabi

CriticalFull Business Platform

Kajabi runs entire membership businesses. Active paying members have expectations. Notify immediately before any changes.

CriticalCommunity Platform

Circle communities often power paid membership businesses. Active members are being billed and expect access to the community, courses, and content.

Substack Writer

Fourthwall

High PriorityCreator Merch

Log in and review pending orders. Fourthwall handles fulfillment for print-on-demand items, but custom or self-fulfilled items may need attention.

TurboTax

Log into turbotax.intuit.com and download PDF copies of all prior year tax returns. These are critical for the estate — the executor and CPA will need them.

High PriorityTax Returns

ProConnect Tax

ProConnect Tax contains client tax returns and sensitive data. Clients have ongoing obligations and deadlines. Another CPA must take over client responsibilities immediately.

CriticalCPA Tool

QuickBooks Enterprise

High urgencyCPA-side tool

QuickBooks Enterprise is the accounting backbone of a large business. All financial data, AP/AR, payroll, and inventory depend on it. Get the business accountant involved immediately.

CriticalLarge Business

Drake Tax is professional software used by CPAs and tax preparers. Identify who prepared the decedent\'s returns.

Intuit Link (CPA Portal)

High urgencyCPA client portal

Go to link.intuit.com and sign in with the decedent\'s Intuit credentials.

QuickBooks Tax Records

High urgencyBusiness tax records

Go to quickbooks.intuit.com and sign in with the decedent\'s Intuit account.

TaxDome

Access the TaxDome portal using the decedent\'s credentials. The URL is specific to the CPA firm.

High urgencyCPA portal

SmartVault

High urgencyDocument sharing

Access the SmartVault client portal using the decedent\'s email and password.

ShareFile (Citrix)

High urgencyFile sharing portal

Go to the ShareFile portal URL (provided by the CPA or firm) and sign in with the decedent\'s credentials.

👔

CPA Client Portal (Generic)

Determine which CPA or firm the decedent used. Check email for portal invitations or tax-related correspondence.

High urgencyCPA portal

IRS Online Account

Documents stored here may include wills, trusts, and powers of attorney. Download ALL documents immediately and share with the estate attorney.

CriticalSigned documents

Adobe Sign (Acrobat Sign)

Documents stored here may include wills, trusts, and powers of attorney. Download ALL documents immediately and share with the estate attorney.

CriticalSigned documents

Dropbox Sign

Documents stored here may include wills, trusts, and powers of attorney. Download ALL documents immediately and share with the estate attorney.

CriticalSigned documents

PandaDoc

CriticalDocument management

Documents stored here may include wills, trusts, and powers of attorney. Download ALL documents immediately and share with the estate attorney.

CriticalNotarized documents

Documents stored here may include wills, trusts, and powers of attorney. Download ALL documents immediately and share with the estate attorney.

Tithe.ly

Recurring givingCancel auto-tithe

Sign in to the Tithe.ly app or website and navigate to your recurring giving schedule. Cancel all active recurring donations.

Church management systemRecurring giving and membership

SimpleChurch CRM

Cancel auto-renewMay include reciprocal access

Call or email the botanical garden\'s membership department to cancel the membership and auto-renewal.

National Parks Pass

Cancel auto-renewNon-refundable

If the America the Beautiful pass was set to auto-renew, log in at nps.gov or recreation.gov to cancel the renewal.

GoFundMe

Active campaigns may have balanceWithdraw funds

Cancel auto-renewalCheck for reciprocal access

🏛️

Professional Association Membership

Cancel duesCheck for member benefits

Contact the professional association to report the member\'s passing and cancel the membership and any recurring dues.

Threads

Medium PriorityMeta Platform

Since Threads is part of Meta, request a data download through Instagram Settings or the Meta Accounts Center. This includes your posts and interactions.

BeReal

Medium PriorityPhoto Memories

Open BeReal Settings and request a full data download to save all daily photos and memories before the account is closed.

Quora

Medium PriorityPossible Earnings

Log in and review the Quora Partner Program dashboard for any pending payouts or earnings. Note the payout method and balance.

Geneva

Medium PriorityCommunity Platform

If you own or admin any Geneva communities, transfer ownership to a trusted co-admin or member before the account is closed.

Reddit Moderator

High PriorityMod Transfer Needed

If the deceased moderated subreddits, notify the community and transfer moderator roles to active members.

Discord Server Owner

High PriorityOwnership Transfer Required

Discord server ownership must be transferred to another admin. Without transfer, the server may become unmanageable.

Medium PriorityChannel Admin Transfer

If the account owns any Telegram channels or groups, log in and add a trusted person as an admin with full rights. Then transfer ownership if applicable.

Low PriorityAudio Platform

If the account has an active Clubhouse subscription, cancel through the app store (iOS or Android) to stop recurring charges.

📱

Social Media Account

Generic TemplateAny Platform

Check whether the platform has a premium subscription and cancel it to stop recurring charges. Look in account settings or the linked app store.

👥

Check Administration → Account management for current billing. New Relic charges by data ingest volume and full platform users.

Ongoing chargesAPM monitoring

UptimeRobot

Auth0 manages user authentication for your applications. If the account is closed, ALL connected apps lose their ability to authenticate users. This is a critical service dependency.

CRITICAL — apps lose authenticationUser data at risk

Clerk

If rent autopay is active — do NOT cancel immediately. Rent must continue during estate settlement to avoid eviction. Transfer payment responsibility first.

High PriorityDo NOT cancel autopay

AppFolio

High PriorityDo NOT cancel autopay

If rent autopay is active — do NOT cancel immediately. Rent must continue during estate settlement to avoid eviction. Transfer payment responsibility first.

Buildium

High PriorityDo NOT cancel autopay

If rent autopay is active — do NOT cancel immediately. Rent must continue during estate settlement to avoid eviction. Transfer payment responsibility first.

Apartments.com

If rent autopay is active — do NOT cancel immediately. Rent must continue during estate settlement to avoid eviction. Transfer payment responsibility first.

Do NOT cancel autopay

📦

Storage Unit Account