How can my family access my ActiveCampaign account after I die?

The process typically involves contacting ActiveCampaign with a death certificate and proof of relationship. Our step-by-step guide walks you through the exact procedure.

💼 Work & Business

What Happens to Your ActiveCampaign Account When You Die

CRITICALMarketing Automation

DO NOT cancel — ActiveCampaign may run complex marketing automations, manage a CRM sales pipeline, and maintain a large contact list. These are core business assets that drive revenue.

Quick Facts

Contact list

Major business asset

Automations

Complex sequences running

CRM

Sales pipeline data

Integrations

Connected to many tools

Step-by-Step Guide

Add an admin user

Go to Settings → Users → Add User with admin permissions. A trusted person needs full access to manage automations, contacts, and the CRM pipeline.

Estimated time: Day 1

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Review active automations

Check Automations for all active automation workflows. These may include lead nurturing, customer onboarding, re-engagement, and sales follow-up sequences that drive revenue.

Estimated time: Day 1-3

Review the CRM pipeline

If the CRM is in use, check the Deals pipeline for active opportunities. These represent potential revenue that someone should follow up on.

Estimated time: Week 1

Export contacts and data

Go to Contacts → Export. Download the full contact list with tags, custom fields, and engagement data. Also export deal/pipeline data from the CRM.

Estimated time: Week 1

Document integrations

Check Settings → Integrations and Settings → Connected Apps. ActiveCampaign may be deeply integrated with the website, CRM, e-commerce platform, and other business tools.

Estimated time: Week 1

Document Now Checklist

ActiveCampaign login email and password
Account URL (accountname.activehosted.com)
Number of contacts
Subscription plan and monthly cost
Whether CRM/Sales module is active
Connected integrations and tools

Last verified: June 2026. Platform policies may change. Verify current procedures directly with ActiveCampaign. This guide is for informational purposes only and does not constitute legal advice.

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Domain Names (GoDaddy, Namecheap, Cloudflare)

Domains expire on a specific date. If not renewed, they become publicly available and can be registered by anyone.

Shopify

If you have an active Shopify store, orders may continue coming in. Your executor needs access immediately to fulfill or refund.

GitHub

Transfer important private repositories to a trusted collaborator or organisation. Go to Repo Settings → Transfer.

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