What Happens to Your RoboForm Account When You Die
Quick Facts
Urgency
Critical — master key to all accounts
Emergency Access
Yes — Emergency Access feature
Sharing
Shared folders accessible by recipients
Support
Contact with death certificate
Step-by-Step Guide
Check for Emergency Access
RoboForm has an Emergency Access feature that allows a trusted contact to request vault access. Check if this was configured.
Find the master password
Search physical locations for the master password. RoboForm cannot recover or reset the master password.
Check for shared folders
If the deceased shared any RoboForm folders with family members, those entries are still accessible in the recipient's account.
Contact RoboForm support
Contact RoboForm support with a death certificate for account-level assistance. They cannot decrypt the vault.
Document Now Checklist
- Emergency Access set up (yes/no)
- Master password location (physical only — NEVER digital)
- Shared folders and recipients
- Account email address
- Family plan details
Save this to your vault
When you document your accounts in Passed Plan, your family gets a personalized action plan — with only the guides that apply to them, in the right order, with your notes attached.
Start your vault — free for 30 daysLast verified: June 2026. Platform policies may change. Verify current procedures directly with RoboForm. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
What is 2FA?
Two-factor authentication (2FA) is the single biggest barrier families face when accessing accounts after death. If 2FA is enabled on an account and nobody has the authenticator device or backup codes, the account may be permanently inaccessible.
Google Authenticator
Open Google Authenticator → tap your profile icon → turn on sync. This backs up your 2FA codes to your Google account so they survive phone loss.
Authy
Settings → Devices → Allow multi-device. This lets you add Authy to multiple phones or tablets. If multi-device is off and the phone is lost, recovery is extremely difficult.
Protect your RoboForm account — and all your others
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