What Happens to Your Aetna / CVS Health Account When You Die
Quick Facts
Phone
1-888-802-3862
Deadline
60 days for COBRA election
Action
Notify of death, elect COBRA
Step-by-Step Guide
Elect COBRA within 60 days
Call Aetna at 1-888-802-3862 to report the death and inquire about COBRA continuation for surviving dependents. You have exactly 60 days from the qualifying event to elect coverage.
Estimated time: 30 min
Process outstanding claims
Follow up on any pending medical claims and provide the death certificate to Aetna if required for claim processing.
Review prescription coverage
If the deceased had active prescriptions through CVS/Aetna, determine if dependents can continue coverage or need to transfer prescriptions.
Cancel or update policy
After COBRA election and claims are resolved, cancel the policy or update it to reflect remaining covered members.
Document Now Checklist
- Aetna policy number
- Member ID
- Group number
- Phone number: 1-888-802-3862
- List of covered dependents
- COBRA election deadline date
Last verified: June 2026. Platform policies may change. Verify current procedures directly with Aetna / CVS Health. This guide is for informational purposes only and does not constitute legal advice.
Related Guides
MyChart / Patient Portals
Document all doctors, hospitals, and patient portal accounts.
Health Insurance
Dependents on your health plan lose coverage when the primary holder dies. They have a 60-day special enrollment period to find new coverage.
Medicare
Note your Medicare number, Part A/B/C/D enrollment status, and any Medigap/supplement plan.
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