What Happens to Your Utility Account (Internet) Account When You Die
Quick Facts
Action
Keep active — needed for other accounts
Step-by-Step Guide
Transfer account to surviving family
Contact your internet service provider with a death certificate. Transfer the account to a surviving household member or executor.
Keep service active during settlement
Internet access is essential for managing all other online accounts. Do not cancel until all digital accounts have been addressed.
Return equipment when canceling
When finally canceling, return all rented equipment (modem, router) to avoid equipment charges. Get a receipt.
Document Now Checklist
- Account number
- Monthly cost
- Service address
- Provider name and phone number
- Wi-Fi password
- Note for executor: keep internet active until all online accounts are settled
Save this to your vault
When you document your accounts in Passed Plan, your family gets a personalized action plan — with only the guides that apply to them, in the right order, with your notes attached.
Start your vault — free for 30 daysLast verified: June 2026. Platform policies may change. Verify current procedures directly with Utility Account (Internet). This guide is for informational purposes only and does not constitute legal advice.
Related Guides
Electric / Gas Utility
Note your electric and gas company names, account numbers, and monthly billing amounts.
Internet / Cable / TV
Return rented equipment (modem, router, cable boxes) promptly to avoid equipment charges that can be $100-300+.
Cell Phone
Do NOT cancel the phone line immediately — the number may be needed to receive 2FA codes for other accounts. Keep it active for 30-60 days.
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